BEND, Ore. (KTVZ) — Bend Police launched a new text system back in April, called SPIDR Tech. The program helps to bridge the gap, helping Bend Police communicate with victims of crime and 911 callers.
“We’re about customer service. That’s ultimately the business we are in. We are to protect and serve. But, we do it through customer service,” Kansky said Friday.
When the platform rolled out in April Bend Police said,”The platform enables Bend Police to send fully automated follow-up messages to victims of crimes and 911 callers. It also allows Bend Police to close the communication loop by providing pertinent information to a caller or crime victim and by soliciting community feedback about each person’s experience with the Bend Police Department.”
“This (the survey) just helps us get better all the time,” Kansky added.
Kelsey McGee is speaking with Deputy Chief Paul Kansky in charge of the SPIDRTech program and a person’s experience with SPIDR Tech. Her report will be on NewsChannel 21 at Five.
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