Central Oregon DailyPassenger: Alaska Airlines cancels RDM flight after running out of deicer fluid

Passenger: Alaska Airlines cancels RDM flight after running out of deicer fluid

Passenger: Alaska Airlines cancels RDM flight after running out of deicer fluid

▶️Alaska Airlines runs out of deicer fluid at RDM, cancels flights over weekend

(Story updated with additional information from the passenger, saying more deicer was expected to arrive, but that the delay would take the crew out of its work hours.)

Jeanette Marker was supposed to fly out of Redmond Municipal Airport just after 6 p.m. on Sunday. After several delays, her flight was canceled.

“The pilot comes on and says they need to deice the plane. It was all kind of fun at that point because I’d never seen a plane be deiced before. I saw the deicer hitting his hose at one point, then they backed away and left. Sure enough the pilot comes back on and says they ran out of deicing fluid,” Marker said.

Marker said that she was told more deicer would arrive in about 45 minutes, but that it would take the crew out of its scheduled work hours.

She was stranded at the airport for seven hours. Two of those hours, she was stuck on a plane that would never take off.

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“I do not want to fly if it’s not safe. I was very much like ‘it happens. It’s fine.’ But when I got off the plane, I never once saw a single employee to help us. We were left to fend for ourselves in Redmond,” Marker said. “There was no one to help you out with hotels. There were elderly that needed wheelchair assistance. There was a woman behind who was worried because she needed to pick up her cancer medication.”

Central Oregon Daily reached out to Alaska Airlines Monday, but the airline did not answer our questions about running out of deicer.

Marker wishes Alaska Airlines communicated more with their passengers.  

“Just some sort of communication rather than a text,” she said. “It was so cold to only get a text message from Alaska Airlines as you’re sitting at an airport at midnight. Never once having an actual person tell you ‘I hear you. I see you. I understand you’re frustrated.’”

If you have any questions about flights or departures, contact your airline directly.

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