Bend Park and Recreation District has sent out a survey asking for public input on its registration system. It comes weeks after the BPRD website crashed as thousands of people tried logging on at the same time to register for fall activities.
“Our recent fall recreation program registration opening day did not go as well as we hoped, and we’re going to improve it for next season,” the email begins.
Registration opened at 6:00 a.m. on Aug. 16. Many people were online well before registration began but were already reporting issues getting to the site.
A lot of folks waited more than an hour before they finally got through. Once they did, they found the programs they wanted were already full and they were forced onto the waitlist.
BPRD apologized for the problems, saying at the time, “This is an unfortunate result of thousands of users trying to access it simultaneously.”
In the email it sent out Monday, BPRD said some of the changes it is already planning on implementing include:
- Staggered registration dates for the most in-demand programs
- Increased technology speed and capacity for surges like registration openings
- A virtual online waiting room functionality, similar to what is used for purchasing concert tickets
Questions the survey asks include:
- What day and time do you prefer registration to begin?
- How many activities do you typically register for?
- How do you usually register for activities?
- How helpful is the BPRD playbook?
BPRD also reminds people on the waitlist to be sure to keep checking their email to see if they have made it into the program they want. They have 48 hours to confirm, otherwise they lose their spot.